RETURN & REFUND POLICY

At The Queen Gypsy, every piece is chosen and created with intention. Many of our items are one-of-a-kind, limited, or made just for you — so most of what we sell is final sale. Please read this policy before you order, and reach out any time with questions. We're real people, and we want you to love what you receive.

Final Sale — Non-Returnable Items

Because of the individual, limited, and handcrafted nature of our products, the following are final sale and cannot be returned, exchanged, or refunded:

• Jewelry and pierced items (earrings and similar), for hygiene reasons
• Mystery boxes, Whatnot finds, live-sale, and warehouse-cleanout items
• Custom, personalized, and made-to-order pieces
• Sale, clearance, and discounted items, including anything purchased with a discount code
• OG 100 Box and other subscription items (see "Subscriptions" below)

Damaged, Defective, or Incorrect Items

Your happiness matters to us. If your order arrives damaged or defective, or you received the wrong item, we will make it right. Contact us within 7 days of delivery at info@thequeengypsy.com with your order number and clear photos of the item and the packaging. Once we confirm the issue, we will replace the item or issue a refund, and we will cover return shipping with a prepaid label.

Return Shipping

For approved returns of damaged, defective, or incorrect items, we provide a prepaid return shipping label at no cost to you. Because our pieces are one-of-a-kind, we do not accept returns or issue refunds for change of mind, fit, or buyer's remorse.

How Refunds Work

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable except when an item arrived damaged, defective, or was sent in error.

Subscriptions (OG 100 Box)

Subscription payments are non-refundable once a box has been charged or shipped. You may cancel future renewals at any time before your next billing date by contacting us at info@thequeengypsy.com. If a box arrives damaged, the damaged-item process above applies.

Order Changes & Cancellations

Need to change or cancel an order? Contact us within 24 hours of placing it and we'll do our best to help. Once an order has shipped, it can't be changed or canceled.

Questions

Email us at info@thequeengypsy.com and we'll take care of you.